Frequently Asked Questions:
How long have you been in business?
We have been in business since 2008 and we became incorporated in 2010. Our original location was in Ohio but we now base our operations in North Carolina.
What are your hours of operation?
Store hours are Monday through Friday 9am-5pm EST and Saturday 10am-3pm. We are closed on Sunday and all major holidays.
We do monitor emails 24 hours a day but we will generally only respond during business hours.
How do I know if an item is in stock?
We do our best to only list "In stock" items. To be 100% sure, we do recommend contacting us before purchase by phone or email.
What if I order something that is out of stock?
If an item is out of stock you will be notified within 24 hours by email or phone with the option to either wait or have an your purchase refunded.
How do I track my order?
After your order ships you will receive an automated order fullfillment email with tracking information. You can use this tracking # to track your package. If you have questions about tracking your order you can always call or email us.
Do I have to Pay Sales tax on my order?
Some states we are required to collect Sales Tax and some states we are not. Sales Tax will be collected based on your location.
How do I calculate shipping for my international order?
You will need to contact us via email for a shipping quote for international orders.
What is your return policy?
For unopened and unused merchandise we offer a 30 Day Money Back Return policy (minus standard 20% restock fee). Return Shipping is the always the buyer's responsibility. Buyer must contact HPTautosport before returning any merchandise. We reserve the right to refuse any returns sent back without authorization. For items that have been opened or installed: only the manufacturer’s warranty applies, no refund or return is allowed. For purchases older than 30 days, HPT will determine if the return will be allowed and restocking fee of up to 50% can be applied.
Effective March 1st 2020, we will be unable to refund your processing fees when we cancel or refund your order. The original processing fees (US 3% / INT 4.5%) will be withheld from your refund.
Do you offer product warranties?
HPT is a licensed dealer for 100’s of manufacturers. The full manufacturers warranty on each item will apply when purchased from HPT. In the instance of a warranty claim, we will generally have you send the product directly to the manufacturer. HPT does not warranty any product directly if we do not manufacturer it ourselves. Please familiarize yourself with the manufacturers warranty before contacting us with a warranty claim.
Do you price match?
We will price match another legitimate competitor's price if possible. Simply click on the "Price Match" button on the product page. Fill out the form and submit it for approval. Please make sure you take the time to factor in shipping costs on the competitor's website. We will get back to you with a response as quickly as possible.
How do I cancel an order I placed?
Typically the best way do this would be to respond to your order confirmation email within 1 hour of placing your order. If more than 1 hour has passed since you placed an order, we may not be able to cancel your order. Your order would then need to be handled as a return.
Why was my order refunded?
Most likely because you paid with a credit card and your billing and shipping addresses did not match. We will only ship to the billing address of the credit card. We always make numerous attempts to contact you before refunding your order though.
How long does it take for my refund to show up?
Each bank/credit card is different but on average 1-3 business days is the norm. Business days do not include weekends and holidays.